Posts Tagged Google Play Store

Regret buying an app? Here are your options

Have you ever purchased an app from the Google Play Store only to find yourself hating it just moments after you’ve open it? Well, the good news is that you can get a refund rather easily. But you need to act fast.

Below you’ll find the steps you need to take in order to get a refund on a purchase from Google Play.

The quick way to get a refund

If you tested the app immediately after you’ve downloaded it and realized it’s not for you, then you can go back to the Play Store and request a refund. Keep in mind that this option is only available for apps, not in-app purchases or subscriptions.

The process is super simple, no question asked. You have a 2-hour window to return to the Play Store and navigate to the app in question. A Refund button should be showing on the left, next to the Open one.

Once the 2 hours expire, the Refund button will be replaced be an Uninstall button. It’s worth mentioning that we’ve seen numerous complaints of users claiming the 2-hour window is actually a 15-minute one. Although in our experience, we didn’t have the same issue.

Once you tap the Refund button a window will pop-up asking you “Are you sure that you want to refund this purchase? The app will be uninstalled.” Click Yes to continue.

But what if 2 hours have already passed since you made your purchase? You still have 48 hours to submit a refund request.

How to submit a refund request

  1. On your computer go to
  2. From there you should be able to see your Order History.
  3. Find the app you want to refund and click on the three-dot menu on the right.
  4. Click on Request a refund and select one of the reasons why you’re doing this (ex. I purchased this by accident).
  5. Complete the form and note that you would like a refund.
  6. Next, click submit and wait.

It can take between 15 minutes to two whole business days before you will get the verdict from Google.

What to do if 48-hours have passed?

You will have to try and contact the developer. This isn’t a full-proof method, but you could give it a try. You can find the developer’s email by tapping Read more on the app’s page on the Play Store and then scrolling down all the way to the bottom.

Hopefully, the email is a legitimate one and you will be able to convince the developer to issue you a refund.

But what if you get no reply from the developer or their response is unsatisfactory? Your last resort would be to contact Google’s support team and ask them to take care of the problem.

How to contact Google’s support team about a refund

  1. Go to this page
  2. Select your issue (for example Android apps & games).
  3. Click on Request a refund.
  4. Submit refund request.

You should hear back from Google within 15 minutes, but it can take up to 2 business days.

The Google support team can help you get refunds for paid apps, as well as in-app purchases.

How to get refunds for Google Play movies/TV shows or books

What if you bought a Google Play movie, but you decided you don’t want to keep it after all? Well, in this case, you have a 7-day window to request your refund. But bear in mind that this only applies to movies or books you haven’t started watching/reading.

In case video playback/book if defective, you can request a refund at any time. This is how you do it.

  1. Access
  2. Scroll down to Order History and find the video/book in question.
  3. Click on the three vertical dots and select “Report a problem”
  4. Then fill out the form and submit.

The same steps apply if you want to get a refund for a purchase from Google Play Music. You have 7 days to do so, or 14 if you’re in the EU.

Have you tried getting a refund before? Did you face any issue? Let us know in the comment section below.

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Google tipped to be working on a Play Store subscription service called Play Pass

Google appears to be working on a new subscription service for Google Play. According to evidence gathered by the XDA Developers, the new service might launch under the name “Play Pass”.

The potential new feature is expected to offer users a bundle of apps and games in exchange for a fee. This is quite similar to how streaming services like Netflix work.

References to Play Pass were first spotted back in June, but an XDA affiliate recently received a Google Opinion Rewards survey which included some questions about Pass. Through them it was revealed, Google might be readying a service that could “offer hundreds of dollars worth of paid apps and games for a monthly fee“.

Play Pass might be next big addition to the Google Play Store

Google has yet to officially reveal any details regarding the service, so at this point, we can’t be 100% sure Play Pass will actually see the light of day. Keep in mind that teardowns are speculative in nature, but the current evidence suggests that Google is at least considering implementing this sort of system.

Implementing a subscription model of its own could be seen as Google’s latest attempt at generating more revenue via the Play Store. The Apple App Store is widely known for being quite prolific in this respect, and perhaps Google is hoping to close the gap by enticing users to pay a monthly fee to get access to top-rated apps and games.

Information about Play Pass is quite scarce at the moment, so we don’t know how Google plans to go about it exactly. Which apps will make the cut? How will developers be compensated and so on?

Google is obviously focusing on finding new ways to encouraged people to buy more content via the Play Store. In September, the search giant unveiled a new reward program called Play Points in Japan.

The scheme allows users to earn points for purchases in the Play Store, and when they try new apps and games. These points can then be used for select in-app purchases or redeem them for Play Store credits.

Given Google’s rising interest in boosting app and game purchases via its Store, an app subscription service might be the next logical addition to the company’s strategy.

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How to easily fake your location, without rooting your Android

Your Android device tracks your location to help you with things like navigation, but there are times when users might want to fake their GPS location. Maybe you want to access an app or a service which is not currently available in your area/country. Well you can do that by tricking your Android into thinking […]

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How to set parental controls on Google Play Store content

With the vast array of content in the Google Play Store it can often be difficult to find what you’re looking for with apps being buried deep in the various categories and you may find yourself wanting more control over what is displayed in each of those categories. Google makes it a pretty simple task to […]

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Instagram’s latest update allows you to send live videos in direct messages

With a few days to go before the kickstart of Christmas celebrations, Instagram announced a new update which allows users to share live videos in Direct Messages. This new tool is meant to easily encourage people to watch your live videos and make it easier to share cool videos you’re watching with your friends. Now […]

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There’s a new Trojan in town and it can get your smartphone to overheat

Last year’s Galaxy Note 7 disaster left a burning remembrance in our collective consciousness, which could soon be revived by a new Trojan that was recently identified by researchers at Kaspersky Labs. According to the report, smartphones infected with the new Loapi Trojan (formerly known as the Trojan.AndroidOS.Loapi) are in danger of overheating thus threatening […]

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5 surreal indie games to try out this Christmas holiday

Christmas is upon us and naturally we’re all quite excited about spending time relaxing with friends and family, but also pursuing some of our hobbies. With a few days available to enjoy as we please, gamers will probably be looking for the best titles to play this holiday. But with so many games being available […]

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Google intros Android Oreo (Go edition) for entry-level phones

During its I/O 2017 conference several months ago, Google unveiled Android Go, a lightweight version of Android targeting budget phones running 1GB of RAM or lower. Since then we haven’t heard much of Android Go, but this week Google finally unveiled Android Oreo (Go edition) as part of the Android 8.1, whose release is expected […]

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Google reveals the best apps & games of 2017

With only one month to go before the New Year, Google has unveiled its collection of “Best of 2017” apps, games and media from the Play Store. The lists are available for every country where the service is available, but below you’ll find the most popular content in the US this year: Most popular new […]

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Google finally bans apps that include lock screen ads

Ads are a valuable source of revenue for most companies, and full disclosure AndroidGuys relies on ads to continue to bring you the latest Andriod news, but unfortunately, certain implementation of ads are less than user-friendly. One of these implementations is lock-screen ads that have previously shown up in apps like ES File Explorer. It […]

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